Customer ratings for GLSTouch Black Glass Touch Panel Dimmer Light Switch 1 Gang 1 Way (2 Way via RF Pairing) with Remote
Number of ratings: 5
Average rating: 3.8
from Simon Coupland on 10/02/2018
i can't edit my previous feedback (below) so I'm adding new feedback to say the replacement switch was working perfectly and Volkan was very supportive in resolving the problems.
from Anonymous on 04/02/2018
I have a few problems with the product. I have asked via email for help with a resolution to these problems, or a refund. So far no response from my 3 email attempts. Given previous good reports about the customer service, I'm happy to believe there is a good explanation regarding the lack of response.
If you are able to help, here are my issues:-
1. The remote only seems to work approx 50% of the time
2. The touchscreen is very unresponsive and requires several presses/touches before it will do anything.
3. When it does work my LED lights buzz. (I can understand this is down to the lights and not the switch).
Thanks in advance.
Modern Glass Touch Dimmer
from Anonymous on 10/07/2017
I have to say the customer service from GLSTOUCH and their products is the best I have experienced in a long time. This company really cares about their customers and nothing is too small or too big for them. The touch dimmer switch is a thing of beauty on my wall... Works very well with my lights and the handy remote controller is perfect for when we want to change the lighting level. Operates so smoothly and is instant. No delays and very responsive. We have even managed to get this working with Amazon Alex!! with the use of a Broadlink rm pro hub. My best purchase this year, in fact my whole ground floor light switches are now all GLSTOUCH! So impressed.